Service Advisor

Compensation includes: Salary base and benefits (medical, dental, disability and life insurance)

Duties of a Service Advisor include:

  • Greet all customers promptly or, if unavailable, acknowledge their presence
  • Ability to communicate with customers regarding necessary and recommended work to be performed on their vehicle.
  • Offer and arrange alternative transport for customers, if necessary
  • Provide estimate for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting
  • Coordinate with service department staff for customer vehicle servicing
  • Complete detailed notes regarding work performed and recommendations
  • Follow up and discuss with customer additional work necessary after inspection
  • Handle customer complaints with care and resolve them promptly, or refer to Service Manager.

Requirements for the Service Advisor position:

  • Experience as a service advisor
  • Have auto technical knowledge
  • Excellent customer service skill
  • Bilingualism is an asset
  • Experience with computer program Reynolds and Reynolds (ERA) is an asset

Thank you for expressing your interest in our current job opportunity. We will be reviewing your resume and contacting you shortly.