Join the Ogilvie Subaru family today and see just how far your career takes you!

Are you looking for a challenging and stimulating career working with passionate people who share the same goal? Ogilvie Subaru wants to hear from you. We are constantly looking to recruit dedicated individuals that value customer service and want to join a winning team. At Ogilvie Subaru, we treat our employees with respect and care because we know you are what makes our dealership. We strive to create an enjoyable working environment where people are eager to go in the morning. Whether you are an experienced candidate or looking for a new career, send us your resume today!

Job Postings

We're hiring. Join the team.

Call Centre Agent

The Call Centre Agent acts as the primary point of contact and representative for our dealer in the Ottawa. They act as connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.

Call Centre Agents answer phone calls and emails from customers and initiate calls to schedule and confirm appointments in English and some French. In addition, their duties include regular communication follow-ups to existing customers, as well as the management of specific communication campaigns.

Main Duties and Responsibilities: 

• Answer emails and phone calls from customers who have demonstrated an interest in the company’s products
• Communicate with customers by phone or email to provide information, promote business opportunities and/or to book and confirm appointments
• Assist customers during their navigation on the website
• Chat online with customers surfing on the company’s website
• Provide information on and actively promote motor vehicles or promotions
• Enter the result of each communication into the CRM software and perform necessary follow-ups
• Make sure a high level of customer satisfaction is always maintained
• Build trust and maintain a solid business relationship with customers
• Provide proactive communication with each customer after conclusion of sale
• Find opportunities for renewal and for new business through multiple contacts with the dealers’ customers
• Take part in team meetings, workshops and individual development sessions
• Perform any other assigned task

Requirements:

• Perfect spoken and written English
• Can handle heavy phone contact (minimum 40 – 60 calls per day)
• Quick learner with no fear of challenge, driven & determined
• Ability to work multiple software applications
• Professional work ethic, responsible, vested interest in dealership success
• Excellent written and oral communication skills
• Previous call center experience is an asset
• Outgoing, positive, ‘smile’ on phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning

This is a full-time, permanent 40 hour per week position. Start date: ASAP. Small call-centre with a nice team and work environment located on Bank Street. Working hours are on a rotating basis shift 7 days a week.

Service Advisor

Compensation includes: Salary base and benefits (medical, dental, disability and life insurance)

Duties of a Service Advisor include:

  • Greet all customers promptly or, if unavailable, acknowledge their presence
  • Ability to communicate with customers regarding necessary and recommended work to be performed on their vehicle.
  • Offer and arrange alternative transport for customers, if necessary
  • Provide estimate for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting
  • Coordinate with service department staff for customer vehicle servicing
  • Complete detailed notes regarding work performed and recommendations
  • Follow up and discuss with customer additional work necessary after inspection
  • Handle customer complaints with care and resolve them promptly, or refer to Service Manager.

Requirements for the Service Advisor position:

  • Experience as a service advisor
  • Have auto technical knowledge
  • Excellent customer service skill
  • Bilingualism is an asset
  • Experience with computer program Reynolds and Reynolds (ERA) is an asset

Thank you for expressing your interest in our current job opportunity. We will be reviewing your resume and contacting you shortly.

Send your resume to this address: mariane.darrouz@mierinsautomotivegroup.com

Receptionist

Compensation includes: Salary base and benefits (medical, dental, disability and life insurance)

Duties of a Receptionist include:

  • Greet customers upon their arrival at the dealership.
  • Answer all incoming calls promptly, and direct the call to the appropriate department/individual or take messages.
  • Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
  • File away all invoice and work orders.
  • Collect payments from customers and process invoices.
  • Follow closing procedures and ensure float is balanced at the end of the day.
  • May have to assist with administrative tasks.

 

Requirements for the Receptionist position include:

  • Excellent customer service skill
  • Team player
  • Bilingualism is an asset
  • High School diploma attained
  • Having auto technical knowledge is an asset
  • Microsoft Office knowledge
  • Experience with computer program Reynolds & Reynolds (ERA) is an asset

Thank you for expressing your interest in our current job opportunity. We will be reviewing your resume and contacting you shortly.

Send your resume to this address: mariane.darrouz@mierinsautomotivegroup.com

Parts Advisor

Compensation includes: Salary base and benefits (medical, dental, disability and life insurance)

Duties of a Parts Advisor include:

  • Greet customers promptly at front counter.
  • Sell parts through the shop, by phone or over the counter to customers.
  • Assist customer with the selection of parts, suggest companion requirements and relay specials to ensure customer is aware of product line.
  • Provide price quotes and other related parts information via telephone.
  • Determine availability on out-of-stock items and, if requested by customer, submit emergency order.
  • Prepare orders daily for shipment, delivery or pick-up.
  • Review files weekly to keep track of back orders and return to vendor items.
  • Issue credit for parts returned.
  • Assist with back counter parts.

Requirements for the Parts Advisor position include:

  • Excellent customer service skill
  • Team player
  • Bilingualism is an asset
  • High School diploma attained
  • Having auto technical knowledge is an asset
  • Microsoft Office knowledge
  • Experience with computer program Reynolds & Reynolds (ERA) is an asset

Thank you for expressing your interest in our current job opportunity. We will be reviewing your resume and contacting you shortly.

Send your resume to this address: mariane.darrouz@mierinsautomotivegroup.com

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